Faqs

📌 Q. Is ordering online secure?
A. Yes. At ZAstore.site, we prioritize your privacy and security. All the information you provide during the ordering process is handled with strict confidentiality and is only accessible to authorized staff. Our team is regularly trained on the latest security protocols. If you have any questions about the safety of your online purchase, feel free to contact us at 📧 support@zastore84.

📌 Q. How do I place my order?
A. Placing an order is easy:

Browse and click on the product you want to purchase.
Click the “Add To Cart” button.
You can add more products by repeating the above steps.
Once done, click on the “Cart” option in the menu.
Scroll down and click “Proceed to Checkout”.
Fill in your billing details and confirm your order summary.
Click “Place Order” to complete your purchase.
You will receive a confirmation email with your order details.
Orders are delivered via Cash on Delivery (COD).

📌 Q. How do I cancel an order on ZAstore.site?
A.
You can cancel your order in two ways:

Registered Users: Log in to your account and cancel the order before it's processed.
Guest Users: Call or WhatsApp us at 📞 0314-9421484 during working hours or cancel it during the confirmation call.

📌 Q. What is your return policy?
A. Please visit our Return Policy page for complete details.

📌 Q. What is your refund policy?
A. Kindly refer to our Refund Policy page for information on refunds and eligibility.

📌 Q. What is your shipping cost?
A. We offer Free Shipping across Pakistan. You pay Rs. 0/- for delivery.

📌 Q. Which courier services do you use?
A. We deliver orders using reliable partners such as M&P, TCS, and Leopards Courier Services.

📌 Q. How long does delivery take?
A. Orders are usually delivered within 2–3 working days after the confirmation call.

📌 Q. How can I order an out-of-stock item?
A. You can pre-order any out-of-stock product by contacting us via:

📞 Phone / WhatsApp: 0314-9421484
📧 Email: support@zastore84